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HOSPITALITY (5)



Available courses

Provide service to customers

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to, both internal and external customers.

Successful completion requires the ability to establish rapport with customers, determine and address customers needs and expectations, and respond appropriately to complaints.

Use hygienic practices for food safety

Learn to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses.  Learn to identify and control food hazards.

Source & use information on the hospitality industry

This unit explores the skills and knowledge required to source and use current and emerging information on the hospitality industry.

This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry, which staff encounter every working day.

Prepare and serve espresso coffee

This course encompasses the skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines and grinders.

It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages, and to use, maintain and clean espresso machines and grinders.

Responsible Service of Alcohol

Welcome to the course files for Responsible Service of Alcohol.

Here you will be able to access your interactive workbook for this course, and also attempt your Quiz Assessment.

If you are already working in Hospitality - this is your last assessment.

If you have not worked in Hospitality before, you will be required to do some practical work in order to obtain your Certificate.  See your Trainer for details.